Commercial products usually include multi year limited warranty coverage. Terms vary by model and region, so confirm specifics before purchase. Extended coverage is often available and is recommended for high traffic or mission critical sites.
RMA Workflow
Collect serial number, model, and failure description
Contact support with logs, photos, and steps to reproduce
Receive RMA approval and shipping instructions
Ship the unit in protective packaging
Track repair or replacement status through the portal
Keep a simple checklist in your operations guide so store managers do not guess the process.
Spares Strategy
Keep spares on site for quick swaps. A practical ratio is three to five percent of fleet size. For modular setups, keep spare Backpacks and power supplies since these are the fastest to swap. For fixed stands, keep one spare stand per region to cover accidental damage.
Proof of Failure
Support teams resolve cases faster when you provide clear evidence. Include error messages, short video clips of the issue, and any recent changes such as firmware updates or new accessories. Maintain a change log for each location.
Preventive Steps
Schedule weekly reboots, quarterly firmware checks, and annual physical inspections. Train staff on basic checks such as verifying HDMI and USB seating and confirming the correct input on the display.
Final Thoughts
Strong warranty coverage plus a small spare pool equals minimal downtime. Document the RMA path, keep change logs, and your network will stay healthy even when individual units fail.
Find your perfect solution with our quick quiz
Find your perfect solution with our quick quiz